A Campaign for Fair Treatment for Bell Prepaid Wireless Customers
Together we can be united and strong
Why this campaign?
Bell presents two different expiry dates to the customer. Which is the valid expiry date?
Bell claims the customer's unused balances as forfeited even before the expiry day is over.
Because of Bell's practices, prepaid wireless customers have lost untold millions of dollars.
Prepaid wireless customers include seniors, youth, minimum-wage workers and the unemployed.
These are vulnerable consumers who can least afford to lose their funds or their mobile service.
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Disappointing CRTC decision
March 05, 2014
By Celia Sankar
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The DiversityCanada Foundation is disappointed in today's decision by Canada's telecom watchdog not to review the section of the Wireless Code which endorses expiry dates on prepaid wireless services.

The full decision by the Canadian Radio-television and Telecommunications Commission (CRTC) denying an application filed by DiversityCanada last fall may be viewed here.

Today's decision sidestepped a fundamental issue raised by DiversityCanada's application.



Oh, did we ever win some!
December 21, 2013
By Celia Sankar
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What a roller-coaster year it's been! But I'm happy to say that we are closing out 2013 on a victorious note, both inside and outside of the courts.

First, the good news concerning the class action lawsuit in which I am the representative plaintiff for Bell Mobility's prepaid wireless customers in Ontario.

This week, Justice John C. Moore of the Ontario Superior Court put a stop to Bell's attempt to hold up the case when he denied the company's request for leave to appeal.

So, now we have the green light and we can move full speed ahead with our claim for $100 million in damages for losses suffered when Bell seized the balances in our accounts on purported expiry dates.



We've won round 1
October 04, 2013
By Celia Sankar
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Great news, today. The Ontario Superior Court has certified our lawsuit as a class action. This means Ontario prepaid wireless consumers can collectively sue Bell Mobility over its seizure of prepaid wireless account balances.

Here is the full text of the press release issued by Sotos LLP, one of the lawfirms handling the case on behalf of Ontario prepaid wireless consumers:

$100 Million Class Action Against Bell Mobility Certified -- More than 1 million customers affected

TORONTO, Oct. 4, 2013 /CNW/ - A class action against Bell Mobility Inc. ("Bell") alleging that the expiry dates on its pre-paid wireless services are illegal was certified by the Ontario Superior Court of Justice today.



Class action decision expected soon
October 03, 2013
By Celia Sankar
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The Ontario Superior Court is expected to release its decision shortly on whether Ontario prepaid wireless customers can collectively sue Bell Mobility over its handling of prepaid wireless balance expiry.

Justice Edward Belobaba's decision, which could possibly come on Friday, will focus on a very narrow aspect of the case know as Sankar v. Bell Mobility. The issue is whether the court will allow me to represent all Ontario prepaid wireless customers.

If the case is certified as a class action proceeding, the grievances of a million-plus Ontario customers will be heard all at once, in a single hearing.



Balance expiry battle not over
September 30, 2013
By Celia Sankar
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We are keeping up the fight for fair treatment for prepaid wireless customers at the telecom watchdog.

The DiversityCanada Foundation is asking the Canadian Radio-television and Telecommunications Commission (CRTC) to rescind the section of the recently released Wireless Code which deals with the expiration of prepaid wireless account balances.

When we launched the petition calling for the authorities to look into Bell's handling of the expiry of its prepaid wireless cards, you responded loud and clear that the problem was broader and deeper: you wanted the application of expiry dates on prepaid cards by all wireless providers to be banned entirely.

This is the message DiversityCanada relayed to the CRTC during its consultation to develop the wireless code. Alas, the regulation fell far short of the demands of prepaid customers.

The Wireless Code endorsed the application of expiry dates to prepaid wireless services and introduced a seven-day grace period before account balances could be seized.

This could not go unchallenged.



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