A Campaign for Fair Treatment for Bell Prepaid Wireless Customers
Together we can be united and strong
Why this campaign?
Bell presents two different expiry dates to the customer. Which is the valid expiry date?
Bell claims the customer's unused balances as forfeited even before the expiry day is over.
Because of Bell's practices, prepaid wireless customers have lost untold millions of dollars.
Prepaid wireless customers include seniors, youth, minimum-wage workers and the unemployed.
These are vulnerable consumers who can least afford to lose their funds or their mobile service.
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Consumers receive another blow

April 13 , 2017
By Celia Sankar

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Appeal of Bell Mobility Class Action

In our David vs Goliath battle against Bell, the Ontario Court of Appeal has given consumers another disappointment.

Yesterday, the Court again sided with the telecom giant, ruling that Bell was entitled to seize funds consumers had given to the company in order to purchase wireless services.

The full decision can be found here.

We've had a long and hard fight since this case started all the way back in 2012. The matter was heard first in the Ontario Superior Court, then appealed before the Ontario Court of Appeal.

Last year, we appealed the Ontario Court of Appeal decision to the Supreme Court of Canada. The nation's highest court did not rule on our case, but sent the Ontario Court of Appeal's decision back to the Ontario court with instructions that the Ontario judges review our case in light of a decision it (the Supreme Court) had subsequently made.

After its review, the Ontario court decided that even in light of the new precedent, it was correct to state that Bell was entitled to seize consumers' funds.

Our lawyers are carefully studying the latest decision to determine our options, among which would be asking the Supreme Court to review the Ontario Court of Appeals' interpretation of its instructions.


All the best,

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